What makes a leader both fast and good? We analyzed our 360-degree feedback data from more than 700,000 colleagues to see what set fast-and-effective leaders apart from those who don’t move fast enough, or who race quickly and stumble. Here are the top five factors, listed in descending order.
People who work with them trust their ability to use good judgment and make effective decisions. Without trust, colleagues resist moving fast (or at all). And there’s no mystery in how that trust is built: Experienced leaders earn trust through a track record of success built through strong positive relationships and demonstrated expertise. If you are new to a role and your colleagues don’t know you well enough to trust your judgment, you need to build that trust by explaining the analysis you did to make your decision. It’s also wise to share your decision with a person who is trusted by the rest and enlist his or her support.
They make their vision and strategy absolutely clear to their colleagues. When people can see the context for action, they can more quickly understand and carry out their part in an enterprise. It’s not hard to move fast when everyone is clear about where you’re going and, equally important, where you’re not going. Conversely, when people can’t see the way ahead, simply put, they don’t rush ahead. That’s why the comfortable speed with which an organization can move is defined by the clarity of the vision.
They demonstrate personal courage. Acting with speed often feels risky. The person looking to avoid added personal exposure will be inclined to move slowly. In general, people are more comfortable working at a steady pace. It takes a great deal of courage to move faster and ask others to move fast with you.
They assemble world-class expertise and knowledge. When leaders lack expertise they have to stop and do their homework. Lacking knowledge leaves you in uncharted waters where your inclination is to be slow and careful. Conversely, having or accessing world-class expertise allows you to work faster and make better decisions. In our experience, we’ve noticed, though, that personal pride sometimes hinders people from seeking the expertise that will speed up a process, and in a misguided application of self-reliance, they chose to solve the problem themselves.
They set stretch goals. Easy goals allow people time to reach them in a leisurely way. Stretch goals reinforce the need for speed. They encourage people to get on with their work rather than ponder.
It’s interesting how often our pace affects our attitude. Let’s face it — slow is often boring. Think about people you have worked with who keep things going at a fast clip versus those who move ponderously as they ensure that everything is completed. Certainly, speed is no substitute for judgment. And, yes, too much speed can leave people feeling rushed and frazzled. But if your company’s energy is lagging, maybe it’s time to consider upping the pace.